Panasonic offers communications tools that are designed to support businesses of all sizes in this era of Converged Networking.
The core of an efficient contact centre
Messaging that Adds More Value and Accuracy to Your Business
Panasonic's hybrid IP PBX systems offer the reliability of a private PBX and the advanced functions of IP technology. The result is high-performance business communications systems that provide everything a modern business needs: advanced telephony and messaging, wireless communications, IP networking capability, Voice-over IP and seamless integration with your computer system, thanks to a plug-and-play USB connection.
Respecting both the letter and the spirit of the Panasonic commitment to total user-friendliness, hybrid IP PBX systems are easy to use even for people who are new to IP technology.
Panasonic hybrid IP PBX systems: - Easy to upgrade systems
- Well-adapted to multiple sites
- Voice-over IP gateway (VoIP)
- CTI connectivity
- Call center functionality
- Voice-messaging compatible
- USB port for quick and easy connection
- Compatible with wireless phones
- Priced according to your configuration
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KX-TD346 Model Panasonic’s digital telephones are stylish, easy to use, and efficient. With their large, easy-to-read LCD and four tilt positions, they make life easier for their users and look great too. |
The core of an efficient contact centre
With its intelligent call-handling functions, the Panasonic hybrid IP PBX system can serve as the core of an efficient small contact centre for outstanding customer service. Use the hybrid IP PBX to automatically distribute incoming calls as desired.
Calls can be queued while your team is busy on the telephone; pre-recorded messages can be played to reassure callers while they wait for their call to be answered. If there is no reply or if the employees are all busy, music or pre-recorded promotional messages can be played on hold. You can also assign a backup extension as an overflow destination for calls not answered within a specified period of time.
The system provides a variety of call distribution patterns. Effective use of the different patterns – Uniform Call Distribution (UCD), Priority Hunting, and Simultaneous Ring – can help you manage calls more efficiently.
Group Features
- VIP Call (Priority Answer)
- CLIP Distribution
- Queuing Table
Agent Features
- Log-in / Log-out
- Ready / Not Ready
- Wrap up
Supervisor Features
- Monitoring group activity in real time, with real-time display view
- Historical analysis
- Agent management with DSS
- Agent status monitor
- Remote agent log-in / out by DSS
- Autoanswer by headset
KX-TDA30 Model The KX-TDA30 is a hybrid IP PBX system to fulfill customers’ requirements today and into the future. It can be configured to meet their present needs and expand as their applications grow or change.
The KX-TDA30 is a next generation product, combining PBX reliability with IP technology offering efficient and flexible communication. The KX-TDA30 cost effectively bridges the gap between the telecom requirements today, and the demand for future integrated solutions.
Feature highlights: - Up to 52 extensions (analogue, digital & VoIP)
- Full IP capability
- Intelligent call handling
- Built-in telephony applications
- Cordless telephone (DECT)
- Computer telephony integration (CTI)
- Suitable for small/medium size businesses
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KX-TDA30 Model 
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Messaging that Adds More Value and Accuracy to Your Business
Panasonic Voice Processing Systems let you to record, send and retrieve messages 24 hours a day, 7 days a week world-wide, and help to efficiently handle your telephone system traffic and internal communication needs.
If you are short of staff, you can handle calls with the Automated Attendant Service. You can also upgrade to Unified Messaging using CTI technology that combines e-mail, fax and voice mail, giving you multi-media communication capabilities.
You can even customize the system to meet the needs of different callers using Multilingual Service and Caller ID Call Routing. By combining this with a Panasonic Voice Mail System, you can get additional features that are available only from Panasonic, such as Live Call Screening, Two-Way Recording, and Two-Way Transfer.
Advantages:
- Provides integrated IP telephony on multiservice access routers, using just one unit per desk for all professional needs
- Economical operation on a single platform with voice and data convergence capabilities to meet all needs of branch locations
- Programmable touch-key system or a set of Hybrid-PBX features
- Easy to use graphic interface for the system administrator
- Simple system management, maintenance and operation
- Secure investment, simple upgrades
- Can expand as your business expands
- Can utilize analog, digital, or IP telephones
- Any system is installed and introduced to users by our experts