We're Upgrading Your Voicemail
On the last weekend of October 2010, Télébec will be upgrading the Voicemail system for all of its customers in Québec. The upgrade will ensure the continued quality and reliability of our service and allow the future introduction of innovative services that will improve your communications.
Accordingly, Voicemail for all Télébec customers who subscribe to this service will be upgraded between 6 PM Friday, October 29, 2010 and 6 AM Monday November 1, 2010.
During this transition weekend, your mailbox will continue to receive your messages. You will also be able to listen to your new messages, as well as send messages. However, you will be unable to change your personalized Voicemail greeting or password, or edit your distribution lists, as these options will be temporarily unavailable.
Your new mailbox will be active effective November 1, 2010.
After the upgrade
Once the upgrade is complete, namely effective November 1, 2010, all of your Voicemail options, such as changing your personalized Voicemail greeting, changing your password, and creating or editing distribution lists, will be fully operational.
Retrieving messages from your old mailbox
Messages that were saved in your old mailbox will be accessible for 30 days after the upgrade. During this 30-day period, when you access your new mailbox, you will be able to press 7 to access your old mailbox and retrieve new or saved messages.
Important: Any messages remaining in your old mailbox will be accessible until midnight November 30, 2010.
Changes after migration
By-pass Greeting
The By-pass Greeeting function lets you leave a message in a voice mailbox quicker. When you will call someone with a Voicemail (or your own Voicemail), you will now be able to press 9 to by-pass the personalized greeting. To do so:
- When you begin to hear the greeting message, press 9.
- You will instantly hear the “beep” tone that invites you to leave a message.
- Leave your message.
NEW: Remote Easy Access (new function)
A new remote Easy Access option to the Voicemail function is now available with the new Voicemail. When you will call your own Voicemail from outside to listen to your messages remotely, you will now be able to press 1 for speedier access to your password entry and to your messages. To do so:
- Call your own home phone number.
- When you begin to hear the greeting message, press 1.
- Enter your password.
- You now have access to your voice messages and to your voice mailbox functions.
Note: if you are a business customer using a Centrex-type phone line, this function was already available before the migration of your Voicemail. You can then continue to use the "1" key for an easy access to your Voicemail remotely.
Business customers with a "public address"
As a business customer, if you have a "public address" on your phone line (meaning that the company name or phone number that is displayed for outside calls is different from the number associated to the phone line), a change of access number to the Voicemail applies to your situation.
From now on, you will need to use a new number to access your Voicemail and to activate the Call Forwarding to Voicemail function. Please consult the Access Numbers List to find out the one that is applicable to your region.
Business customers with an “auto-attendant” function
If you have an automatic greeting menu system installed on your business telephone line, you will now have to call our Technical Support at 1-888-TÉLÉBEC (835-3232) to ask for modifications in your menu options.
Technical problem?
If you experience any technical problems with your Voicemail after November 1, 2010, please contact our Technical Support at 1-888-TÉLÉBEC (835-3232).
Call Management Services are available where technology permits.