Cisco’s Call Manager system is the call-processing software component of the Cisco IP telephony solution.

Designed for big business, it is a scalable, distributable, highly available IP call processing system.

It can group multiple servers and manage them as a single entity.

The solution can include:

• Cisco Call Manager software provides the LAN network with:
  • IP telephony features;
  • Media processing devices;
  • Voice over IP (VoIP)gateways;
  • Interfacing applications (unified messaging, multimedia conferencing, call centre and collaborative contact centres)

Advantages:

• Provides a scalable and highly available system (over a million users on an 100-site system)
• IP phones and gateways offer advanced services such as call waiting, call forwarding or transfer, teleconference, speed dialing and much more.
• Web interface with the configuration data base allows for remote configuration of installations and systems with a easy-to-use browser