Contact us

Télébec Business services

Phone

Monday to Friday 8 a.m. to 5 p.m.
Toll free: 1 888 TÉLÉBEC (835-3232)

If you need help on how to use our vocal response system, consult the 1-888-TÉLÉBEC voice menus User Guide (PDF)

Online

Email us at affaires@telebec.com and make sure you provide your full name and address, name of your company, and your phone number. We will contact you within the next 2 business days.

Mail

Bécancour
Télébec
Customer Service
925, rue Saint-Prosper
Trois-Rivières (Québec)
G9A 5S8

Val-d'Or
Télébec
Customer Service
555, avenue Centrale
Val-d'Or (Québec)
J9P 1P6

Retail stores

COVID-19: The health and safety of our customers and team members is a priority.

We are at the ready to assist you throughout this situation. Unfortunately, you may experience longer wait times than usual due to the current circumstances. We appreciate your understanding during this time and recommend customers use our self-serve tools for service requests. It’s the fastest and most convenient way to manage your services at any time you choose. You can access them here.

Following government policies, please note that some authorized dealers stores will be closed as of March 24 to minimize the spread of COVID-19. To exchange a modem, please note that the exchange will be done through mail or other carrier.

Rouyn-Noranda - Closed for now
Télébec store
Les Promenades du Cuivre
Phone: 819 762-4481

Val-d'Or - Closed for now
Télébec store
Le Carrefour du Nord-Ouest
Phone: 819 874-3585

Mont-Laurier - Closed for now
Télébec store
939, boul. A. Paquette
Phone: 819 623-2012

Repair Service and Technical Support

Call 1-888-TÉLÉBEC (835-3232)
Or dial 611

For a remote assistance, one of our technicians can remotely make corrections and adjust your computer settings in order to solve your problem.

  • Call 1-888-835-3232;
  • Enter your business phone number;
  • Press 2 and 1 for technical support;
  • A technician will provide you a private code for the Remote assistance tool.

Open the remote assistance tool window now.

Bell Mobility services

Phone

24/7 Technical support
Toll free: Call us at 1 888 832-7221

Online

Request a callback by filling out the following form.

For more information, see section: How to share a concern.

Cable Locating Service

Please call before you dig, since you could cut buried cable and interrupt telephone service for yourself and others, this could cause serious problems in case of an emergency. Please call Info-Excavation at 1 800 663-9228, preferably 72 hours in advance. We will be notified and will locate any cables in the area, at no charge.